Managed IT ServicesDawn Bouch2021-04-27T11:29:44-04:00
Managed IT Services
You have enough to worry about. Let TUC manage your technology with proactive monitoring of your critical systems. Our help desk is available via web, chat, email, and phone. We’re always ready to help.
Reactive IT Services Model
The Old Way
An IT issue is detected.
You contact your IT solution provider.
Once you reach your IT provider, you describe the issue as you understand it.
If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.
Once on location, the issue is properly diagnosed.
The issue is resolved.
Proactive IT Services Model
The TUC Way
TUC’s monitoring technologies watch over your network and IT assets 24/7.
If an issue is spotted, our systems alert us immediately and a technician immediately begins working on the issue.
A user that wishes to speak with a technician simply dials the help desk number.