Pay one flat “per seat” charge that covers all issues (except hardware failure). Because mobile devices are so important these days, our services also includes one smartphone or tablet.
All users contact our help desk directly via web, chat, email or phone.
If the issue pertains to 3rd party software, with which the client has support, TUC will work directly with the 3rd party to resolve the issue at no additional cost.
TUC Technologies provides guaranteed response times through our Service Level Agreement for our Managed IT Services customers.
Monthly reports are provided that include: number of tickets, top users, issue breakdowns (which system is causing the most issues) and an asset management report.
Take advantage of our Virtual CIO services.
Our model is typically 50% of the cost of “traditional” IT services.