(423) 282-9348 • EMAIL US • ACCOUNT PORTAL

MANAGED IT SERVICES

You have enough to worry about. Let TUC manage your technology with proactive monitoring of your critical systems. Our help desk is available via web, chat, email, and phone. We’re always ready to help.
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CHAT ONLINE

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REMOTE SUPPORT

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ACCOUNT PORTAL

The Old Way:
REACTIVE IT
SERVICES MODEL

An IT issue is detected.

You contact your IT solution provider.

Once you reach your IT provider, you describe the issue as you understand it.

If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.

Once on location, the issue is properly diagnosed.

The issue is resolved.

An IT issue is detected.

You contact your IT solution provider.

Once you reach your IT provider, you describe the issue as you understand it.

If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.

Once on location, the issue is properly diagnosed.

The issue is resolved.

The TUC Way:
PROACTIVE IT
SERVICES MODEL

TUC’s monitoring technologies watch over your network and IT assets 24/7.

If an issue is spotted, our systems alert us immediately and a technician immediately begins working on the issue.

A user that wishes to speak with a technician simply dials the help desk number.

Your issue is resolved in a flash!

TUC’s monitoring technologies watch over your network and IT assets 24/7.

If an issue is spotted, our systems alert us and a technician immediately begins working on it.

A user that wishes to speak with a technician simply dials the help desk number.

Resolved in a flash!

LET'S GET STARTED

SERVICES & IT SOLUTIONS we Provide

Pay one flat “per seat” charge that covers all issues (except hardware failure). Because mobile devices are so important these days, our services also includes one smartphone or tablet.

All users contact our help desk directly via web, chat, email or phone.

If the issue pertains to 3rd party software, with which the client has support, TUC will work directly with the 3rd party to resolve the issue at no additional cost.

TUC Technologies provides guaranteed response times through our Service Level Agreement for our Managed IT Services customers.

Monthly reports are provided that include: number of tickets, top users, issue breakdowns (which system is causing the most issues) and an asset management report.

Take advantage of our Virtual CIO services.

Our model is typically 50% of the cost of “traditional” IT services.

Pay one flat “per seat” charge that covers all issues (except hardware failure). Our services also include smartphone or tablet.

All users contact our help desk directly via web, chat, email or phone.

If the issue pertains to 3rd party software, with which the client has support, we work directly with the 3rd party to resolve the issue at no additional cost.

TUC Technologies provides guaranteed response times through our Service Level Agreement for our Managed IT Services customers.

Monthly reports are provided that include: number of tickets, top users, issue breakdowns and an asset management report.

Take advantage of our
Virtual CIO services.

Our model is typically 50% of the cost
of “traditional” IT services.

How WE'RE DIFFERENT

Want to be like Zack?
LET'S GET STARTED.

Tell us a bit about your company and technology support needs. We'll tailor a solution specific to your business.

Wanna be like Zack?
LET'S GET STARTED.

Tell us a bit about your company and technology support needs. We'll tailor a solution specific to your business.

How WE'RE DIFFERENT

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