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To aid us in properly qualifying your issue, please use the following descriptions to assess your severity.
4 – Low (one user is affected & business processes can continue)
3 – Medium (limited # of users or functions are affected, business processes can continue)
2 – High (less than 50% of users are affected or business-critical functions are affected)
1 – Critical (more than 50% of users are affected & functions are unavailable)