MANAGED IT SERVICES

You have enough to worry about. Let TUC manage your technology with proactive monitoring of your critical systems. Our help desk is available via web, chat, email, and phone. We’re always ready to help.

Let's Get Started: (423) 282-9348

THE TUC WAY:
Proactive IT
Services Model

TUC’s monitoring technologies watch over your network and IT assets 24/7.

If an issue is spotted, our systems alert us immediately and a technician immediately begins working on the issue.

A user that wishes to speak with a technician simply dials the help desk number.

Your issue is resolved in a flash!

TUC’s monitoring technologies watch over your network and IT assets 24/7.

If an issue is spotted, our systems alert us and a technician immediately begins working on it.

A user that wishes to speak with a technician simply dials the help desk number.

Resolved in a flash!

How WE'RE DIFFERENT

LET'S GET STARTED

How WE'RE DIFFERENT

LET'S GET STARTED

SERVICES & IT SOLUTIONS we Provide

Pay one flat “per seat” charge that covers all issues (except hardware failure). Because mobile devices are so important these days, our services also includes one smartphone or tablet.

All users contact our help desk directly via web, chat, email or phone.

If the issue pertains to 3rd party software, with which the client has support, TUC will work directly with the 3rd party to resolve the issue at no additional cost.

TUC Technologies provides guaranteed response times through our Service Level Agreement for our Managed IT Services customers.

Monthly reports are provided that include: number of tickets, top users, issue breakdowns (which system is causing the most issues) and an asset management report.

Take advantage of our Virtual CIO services.

Our model is typically 50% of the cost of “traditional” IT services.

Pay one flat “per seat” charge that covers all issues (except hardware failure). Our services also include smartphone or tablet.

All users contact our help desk directly via web, chat, email or phone.

If the issue pertains to 3rd party software, with which the client has support, we work directly with the 3rd party to resolve the issue at no additional cost.

TUC Technologies provides guaranteed response times through our Service Level Agreement for our Managed IT Services customers.

Monthly reports are provided that include: number of tickets, top users, issue breakdowns and an asset management report.

Take advantage of our
Virtual CIO services.

Our model is typically 50% of the cost
of “traditional” IT services.

LET'S GET STARTED

Wanna be like Zack? LET'S GET STARTED.

Tell us a bit about your company and technology support needs. We'll tailor a solution specific to your business.

This field is for validation purposes and should be left unchanged.